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FAQs

Frequently Asked Questions

If you can't find the answer to your question, you can contact us. We are here and happy to help.

TrolimPay Payment Gateway is a fully integrated plug and play online payment platform serving industries with multiple customer touchpoints.

With a single integration, you can give a TrolimPay payment experience to your customer with access to the wide array of payment modes, a seamless checkout experience and a powerful dashboard to give control of your transactions.

The TrolimPay Payment Gateway gives you access to multiple payment modes to choose from like all major Debit and Credit cards, UPI payments, 75+ netbanking options, and supports all major wallets.

Let us take a scenario for a customer paying with the help of his card.
• The customer pays by entering card details.
• Worldline TrolimPay Payment Gateway securely sends card data to the acquiring bank.
• The acquiring bank then sends details to the issuing bank for approval.
• The acquiring bank performs a fraud check and sends the approval or decline message to the acquiring bank.
• The acquiring bank then sends an approval or decline message to the payment gateway, who then transmits the message to the merchant. If the payment is approved, the acquiring bank collects the payment amount from the issuing bank and holds the fund in the merchant account.
• The funds are then transferred to the merchant’s bank account from the payment solution provider. This is also known as a settlement.

Here are a few key pointers to consider when choosing a payment gateway for your business:

• Easy Sign-Up and Quick Onboarding
• Higher Success Rates with Seamless Checkout Experience
• Easy to Integrate API
• Support All Payment Options with International Payments + EMI Options
• Highly Secure - PCI-DSS Compliant Through our backend supporter aggregators, 128 bit SSL Encryption, Tokenization, Fraud Prevention
• Powerful Dashboard for Real-Time Tracking

Once your documents are submitted for review, the account gets activated within 24 working hours. You can also write to us at contact@TrolimPay.com.

TrolimPay Payment gateways offers 120+ payment modes including Pay Later, Paytm, and Cardless EMI options etc. TrolimPay Payment Gateway is the only payment gateway that supports Instant Refund versus the industry standard of refunds in 5-7 working days - this ensures TrolimPay Payments merchants are able to delight their customers while running business operations smoothly.

Payouts by TrolimPay Payments is a payment disbursal platform used by businesses to do bulk payouts. When you create a Payouts account, TrolimPay Payments creates a virtual wallet for you. You can add funds from your bank accounts to the wallet and use the funds to do payouts. You can use the Payouts dashboard to do single or bulk payouts via excel upload or integrate Payouts APIs with your product or ERP to automate bulk payouts.

Yes, you can connect with our team to discuss your business requirements and get tailored pricing depending on the nature of your business and the volume of transactions. For more details, contact us or visit the pricing page.

Chargeback is the return of funds to a consumer, initiated by the issuing bank of the payment mode used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account.

Chargeback is a dispute against a particular transaction raised by the cardholder (end-user), and reported to their card issuing bank.

A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments. Once the cardholder files a complaint, the bank reports the same to TrolmPay and initiates an investigative procedure.